Our Team

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Gavin Cheeseman
Gavin Cheeseman Chief Executive Officer & Managing Director
01702 209521
[email protected]

Gavin is a “young” (his word not ours) veteran of 30 plus years in the Insurance Industry with a career specialising in UK and International Construction Business. Previous broking houses included Holmans, Hogg, Bain Hogg and Aon, all in the Insurance hub in and around Lloyd’s of London.
Gavin gave up his Directorship of the Aon Construction Division to launch the Genesis ship in 2006 and it’s been plain sailing ever since. He says; “Starting your own business is the single most challenging career path I could have taken. Having said that it’s been a fantastic ride and it helps when you’ve got some terrific characters to work alongside you”.
Outside of his time in the office Gavin has a passion for most sports; both participating in and watching major events. He also enjoys spending time in the kitchen cooking up all sorts of experimental and traditional dishes.

Likes: Holidays, Paella, Sport
Dislikes: Clock-Watchers, Pasta, Rudeness

Charlotte Offord
Charlotte OffordDirector
01702 209526
[email protected]

Charlotte started her insurance career as an Account Handler at Aon 15 years ago, before moving to Munich Re as an Underwriters Assistant at Lloyd’s of London. She joined Genesis in 2007 as an Account Handler and in 2010 progressed to become Renewals Manager where she managed the ever-growing renewals team and continues to retain the highest level of client loyalty due to her excellent customer service and knowledge of the market.

In 2016 Charlotte was promoted to Associate Director, maintaining her role as head of the renewals team and also assisting Gavin in the day to day running of Genesis.​

Outside of Genesis Charlotte also owns a successful tearoom and enjoys spending time with her family and two dogs, Kiki and Yoshi.

Likes: Dining Out, Holidays, Sleeping
Dislikes: Spiders, Spicy Food, Moaners

Gemma Carracher
Gemma CarracherAssociate Director; Accounts & Marketing
01702 209524
[email protected]

Gemma has been with Genesis since its formation, helping in the development and organisation of nearly all areas of the business
Initially heading up Credit Control and Client Support, Gemma is now focused on account reconciliation and insurer relations, as well as design and marketing.
Gemma has been elemental at every stage of rebranding and advertising since the birth of the company and also maintains the company’s social media sites.​
Away from the office, Gemma is a keen theatre-goer and regularly takes to the stage herself performing in local musicals.

Likes: Theatre, Animals, Cheese
Dislikes: Seafood, Bad Drivers, Silence

Mark Lamkin
Mark Lamkin Claims Manager / Associate Director
01702 209546
[email protected]

Mark has 27 years’ experience in Insurance, from personal lines to complex commercial risks.
Due to his experience in the industry, in 2012 he turned his hand to heading up our claims division.
His favourite hobby is walking his dog (via a pub) in his spare time. Remember to treat Mark in the right manner or your claims will be declined. FYI, he can always be bribed with pork.

Likes: Pork, Dogs, The Wife
Dislikes: Vegetables, Mowing the Lawn, Dishonesty

Alice Benson
Alice Benson Renewals Manager
01702 209535
[email protected]

Alice has been working in the insurance industry for over 5 years and joined Genesis in 2013.
Starting out in our New Business department and specialising in the construction sector, Alice has since moved on to join the Renewals team, focusing on maintaining client relationships and obtaining the most competitive premiums from insurers. Alice is an integral part of the Genesis team.
Alice enjoys cooking and dining out and has had various failed attempts at growing her own vegetables!

Likes: Snowboarding, Flowers, Cookies
Dislikes: Horror Films, Aniseed, Copper Coins

Leanne Tillbrook
Leanne Tillbrook Renewals Executive
01702 209537
[email protected]

Leanne, our young ginger rocket, joined the Genesis Renewals team in November 2015 after previously having worked as an Underwriting Assistant for Troon Commercial Risks in the city for 5 years.
Prior to entering the world of insurance, Leanne managed a team of construction and haulage operators at Eddie Stobart and was instrumental in the London Southend Airport renovation.
She therefore has inside trade knowledge which gives her greater insight to the requirements of our construction clients.
When away from the office you will find Leanne frequenting all the local fine dining spots and spending far too much money on new outfits for these occasions.

Likes: Food, Disney, Mr. T.
Dislikes: Lateness, Celery, Spiders

Cathy Paynter
Cathy Paynter Renewals Executive
01702 209544
[email protected]

Cathy is a recent addition to the Genesis team where she works as part of the busy Renewals department. She brings with her a wealth of experience, having previously worked as a Renewals Account Handler at Arthur J Gallagher specialising in liability insurance within the construction and cleaning industries.
Previous work experience includes 12 years working for the Inner London Magistrates Court Service.
When not in the office you will find Cathy relaxing in her garden with a good book and a glass of wine.

Likes: Her Cat, Arsenal FC, Red Wine
Dislikes: Snakes, Manchester Utd FC, Cooking

Hannah Ward
Hannah WardCredit Control & Finance Executive
01702 209542
[email protected]

Hannah has been with Genesis for 5 years in the Accounts & Client Support department and deals with all accounting administrative duties, including sending out invoices and processing finance applications. She is also responsible for recovering unpaid premiums to fall in line with Insurers’ payment terms and for making sure any finance issues or defaults are dealt with immediately to avoid the cancellation of loans and their associated policies.
Outside of her time in the office, Hannah loves to travel and is a bit of a global jetsetter. She also loves spending time with her beautiful cat, Gracie.

Likes: Animals, Laughter, Socialising
Dislikes: Spicy Food, Insects, Boredom

Joanne Bowen
Joanne Bowen Support Services Technician
01702 209536
[email protected]

Joanne has been with Genesis since October 2014, when she decided on a new career path within the insurance industry. She began in our New Business department, utilising her previous customer service experience to assist potential new clients.
Using the knowledge she acquired Joanne has progressed to become our primary contact in the Accounts & Client Support team, dealing with checking and sending policy documents and forms for client completion.
Outside of the office Joanne enjoys going on long walks with her bouncy boxer dog, Bruce, and spending time with her family and friends.

Likes: Dogs, Sleeping, Spa Breaks
Dislikes: Bees, Spicy Food, Coffee

Mel Bourne
Mel Bourne Midterm Adjustments Executive
01702 209541
[email protected]

Mel joined the company in 2014 in a customer relations position, and has since worked in both the Accounts & Client Support team as well as the Renewal department.
She now fills her day by making amendments and adjustments to clients’ policies and assists Gavin by managing his appointments diary.
Mel has previous experience of careers in HR and banking and also ran her own business for several years.
Mel loves keeping fit and had a semi-professional singing career in the 90’s with her band Union (formerly known as Hit The North). She currently has a solo single on iTunes and sings with her church choir.

Likes: Family, Live Music, Sunshine
Dislikes: Flying, Gluten, Ironing

Mike Willson
Mike Willson New Business Manager
01702 209547
[email protected]

Mike has been in the insurance industry for almost 30 years, working predominantly as a Placing Broker for a number of well-known Lloyd’s Underwriters placing UK liability and construction policies as well as property.
He therefore has an extensive knowledge of the market and has built and maintained excellent relationships with many of the UK’s leading Underwriters.
Mike has been acquainted with CEO Gavin Cheeseman for nearly all his time in the industry.
In his free time Mike enjoys watching both his sons playing football (even in the cold and rain), horse racing and dining out with friends.

Likes: Holidays, Fine Dining, Gin & Tonic
Dislikes: Tomato Ketchup, Sneezes That Go Away, McDonalds

Mitchell Henry
Mitchell Henry New Business & Claims Executive
01702 209533
[email protected]

Mitch joined Genesis straight from college at the tender age of 17 and has therefore been custom-moulded to fit the company ethos.
He began by assisting the renewals team, dealing primarily with the smaller-scale Liability policies, before taking up permanent residence in the New Business department. During his time with the company Mitchell has acquired a wide knowledge of all forms of commercial insurance for clients ranging from one-man run small businesses to multi-national corporations.
Mitchell also uses this knowledge to assist Mark in the Claims Department.

Likes: Football, Dogs, Cars
Dislikes: Bad Drivers, Mushrooms, Spiders

Jack Farenden
Jack Farenden New Business Executive
01702 209532
[email protected]

Jack is the newest member of team GRS, though he began his career in insurance several years earlier in 2012.He spent two years working in travel insurance and went from learning the basics to running a small team within that short timeframe.
Jack then moved into a general insurance role at Hood Group, assisting underwriters and liaising with brokers to help maintain delegated authority schemes.
Jack is a great lover of outdoor sports and regularly injures himself whilst partaking In them!

Likes: Sailing, Golf, Summer.
Dislikes: Bad Manners, Bad Weather, Early Mornings

Zoe Clark
Zoe Clark Marketing Executive
01702 209538
[email protected]

Zoe joined Genesis in the summer of 2014 in the role of Marketing Executive following a want of a career change. She has since built up a steady knowledge of the different genres of insurance within the industry and prides herself on excellent customer service and building relationships with clients.

Likes: Seafood, Cookery, Cats
Dislikes: Parsnips, Wasps, Animal Cruelty

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What We Can Offer

  • Highly Competitive Premiums

  • Access to Leading UK-based “A” Rated Insurers

  • Claims Response Within One Working Day

  • Insurance Individually Assessed and Tailored  to Meet Your Needs

  • Policy Wordings Explained in Detail

  • A Detailed Review from Start to Finish

  • A Workforce With Over 100 Years Combined Insurance Experience

“Take the stress out of making or defending a claim.”

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